Personal Finance

Terry · Guest

Hello.

I just installed my ProAdvisor Accountant Edition of QB 2006. When I went to
open my first data file (to upgrade), I was greeted w/ the following error
msg "QuickBooks was unable to communicate with the computer where the data
file is located. This could be because you are using a distributed file
system. Please use the direct path to the company file, not the distributed
file system path. Or, alternatively, first open the file in QuickBooks on
the computer where the company file is located, then try again. Please
contact your system adminstator for more information. (-6176,0)" A call to
tech support yielded an answer I wasn't comfortable with. They insisted I
have to install QuickBooks on the server where the data files are stored
because of some issue with hosting issue - blah blah blah - new features of
QB - blah blah blah. Has anyone else experienced this yet and if so, can you
explain why in terms I can understand. I'm an accountant - not a computer
tech person. Does this mean I will have to have every client install this on
two computers if they have a server? Perhaps I'm paranoid but this smells
bad to me....

I would appreciate some speedy responses - I don't want to install this on
the company server and find out I'm right about the Quickbooks evil master
plan.

Thanks !

Terry

!-! · Guest

I have not seen that specific message, probably because I did what I
knew (from past experience) is required - QB requires that the
location of the data server be "mapped" to the client computer.
Assuming you are using Windows XP - open My Network Places, click to
select the drive (or the specific folder) where your data is located,
then choose Tools, Map Network Drive, and select a "Drive Letter" to
identify your data location. When you open QB and navigate to your
data, use this Drive Letter. Actually, it's quite possible that you
have previously mapped the data location but you didn't use that drive
letter when you attempted to open the file in the NEW installation of
QB.

You will also be advised not to convert a file from a previous version
while it is located on a server. This is recommended, but not
mandatory. To comply, copy the existing file to the client computer,
open (convert) it, then copy the converted file back to the server.
This is good advice for larger files and/or busy networks, but
probably not necessary for smaller files and "unbusy" networks.

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