Ana
Guest
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 Posted:
Mon Nov 14, 2005 4:58 pm Post subject:
Security Roles - Queues |
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Hi,
We need help on following scenario, we have two BUs (BU A and BU B), two
queues (QA associated to BU A and QB associated to BU B), and several users
in each BU.
When a user out of these BUs assigns a case for example to QA we would like
that only users of BU A could write and assign this case. However when we
create the security role and despite the QA is associated to BU A, the users
from BU B can also write and assign cases in QA. Can you help us in this
situation?
Do you know what means the previledge Append To in tab Core Records of
Security Roles?
Regards,
Ana
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