| Author |
Message |
goldfinger
Guest
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 Posted:
Wed Nov 09, 2005 5:01 pm Post subject:
quicken 2005 full of bugs - service is awful |
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I've been using Quicken regularly since the early 90's and the program and
customer service have markedly deteriorated over the last 5 years. Intuit
is really an oxymoron now, since the product "enhancements" have only made
things needlessly complex and counterintuitive. For example, something as
easy as entering an investment transaction to sell shares of a money market
fund, placed a "N/A" in the cash amount field and the cash balance has not
been updated. When I call tech support, I reach someone in India who tells
me to uninstall and reinstall the program as the first step, then he refuses
to help me further unless I pay another 24$ charge, even though this is a
continuation of a previous call; he claims there is no record of the
previous call, despite giving him the case number the last tech gave me.
When I ask to speak to the supervisor he puts me in hold for10 min, then
tells me the supervisor is in a meeting and to call back in an hour. At
this point I'm angry and he threatens to document the call, implying that
will somehow affect any future service. I've had enough of this product and
would gladly try another, but the only one that even comes close is
Microsoft Money and it lacks many basic features. Any other progrms out
there?
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Tony
Guest
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| Posted:
Wed Nov 09, 2005 11:38 pm Post subject:
Re: quicken 2005 full of bugs - service is awful |
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I have been using Quicken since 92 (Quicken DOS version). The product used
to be easy, simply and user friendly as the way they want to develop the
product at the beginning, but not anymore in its continue "enhancements"
that make the product far beyond average users' need. 10 years ago I have
800 number to call Quicken for free tech support (likely I can talk to
developer), but not anymore now.
"goldfinger" <mjbop@sprintmail.com> wrote in message
news:dJpcf.1391$c_1.345@newsread3.news.pas.earthlink.net...
| Quote: | I've been using Quicken regularly since the early 90's and the program and
customer service have markedly deteriorated over the last 5 years. Intuit
is really an oxymoron now, since the product "enhancements" have only made
things needlessly complex and counterintuitive. For example, something as
easy as entering an investment transaction to sell shares of a money
market fund, placed a "N/A" in the cash amount field and the cash balance
has not been updated. When I call tech support, I reach someone in India
who tells me to uninstall and reinstall the program as the first step,
then he refuses to help me further unless I pay another 24$ charge, even
though this is a continuation of a previous call; he claims there is no
record of the previous call, despite giving him the case number the last
tech gave me. When I ask to speak to the supervisor he puts me in hold
for10 min, then tells me the supervisor is in a meeting and to call back
in an hour. At this point I'm angry and he threatens to document the
call, implying that will somehow affect any future service. I've had
enough of this product and would gladly try another, but the only one that
even comes close is Microsoft Money and it lacks many basic features. Any
other progrms out there?
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Stubby
Guest
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| Posted:
Thu Nov 10, 2005 1:02 am Post subject:
Re: quicken 2005 full of bugs - service is awful |
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Tony wrote:
| Quote: | I have been using Quicken since 92 (Quicken DOS version). The product used
to be easy, simply and user friendly as the way they want to develop the
product at the beginning, but not anymore in its continue "enhancements"
that make the product far beyond average users' need. 10 years ago I have
800 number to call Quicken for free tech support (likely I can talk to
developer), but not anymore now.
"goldfinger" <mjbop@sprintmail.com> wrote in message
news:dJpcf.1391$c_1.345@newsread3.news.pas.earthlink.net...
I've been using Quicken regularly since the early 90's and the program and
customer service have markedly deteriorated over the last 5 years. Intuit
is really an oxymoron now, since the product "enhancements" have only made
things needlessly complex and counterintuitive. For example, something as
easy as entering an investment transaction to sell shares of a money
market fund, placed a "N/A" in the cash amount field and the cash balance
has not been updated. When I call tech support, I reach someone in India
who tells me to uninstall and reinstall the program as the first step,
then he refuses to help me further unless I pay another 24$ charge, even
though this is a continuation of a previous call; he claims there is no
record of the previous call, despite giving him the case number the last
tech gave me. When I ask to speak to the supervisor he puts me in hold
for10 min, then tells me the supervisor is in a meeting and to call back
in an hour. At this point I'm angry and he threatens to document the
call, implying that will somehow affect any future service. I've had
enough of this product and would gladly try another, but the only one that
even comes close is Microsoft Money and it lacks many basic features. Any
other progrms out there?
|
This newsgroup is for USERS. You need to contact Intuit with suggested
improvements and support problems.
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Z Man
Guest
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| Posted:
Thu Nov 10, 2005 9:01 am Post subject:
Re: quicken 2005 full of bugs - service is awful |
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"Tony" <tc123456_1999@hotmail.com> wrote in message
news:xuqcf.6344$41.2456@trndny04...
| Quote: | I have been using Quicken since 92 (Quicken DOS version). The product used
to be easy, simply and user friendly as the way they want to develop the
product at the beginning, but not anymore in its continue "enhancements"
that make the product far beyond average users' need. 10 years ago I have
800 number to call Quicken for free tech support (likely I can talk to
developer), but not anymore now.
|
I've been using Quicken since 1/1/95. I don't think you are likely to be
able to talk to the software developers of any major product. As for
features, users can utilize whatever features they need to track their
finances. For example, if you don't want to track your home inventory, you
don't use that feature. If you don't have investments, you can disregard
investments features. I don't find Quicken (now at H&B '06) to be 'full of
bugs' and as for tech support, the program works well and I have not needed
to call for support. In all reality, the best support is available free,
right here. |
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Drumstick
Guest
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| Posted:
Thu Nov 10, 2005 9:01 am Post subject:
Re: quicken 2005 full of bugs - service is awful |
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In article <-cOdneyS4aoYwe_enZ2dnUVZ_v-dnZ2d@comcast.com>,
William.Plummer-NO-SPAM-@alum.mit.edu says...
| Quote: | Tony wrote:
I have been using Quicken since 92 (Quicken DOS version). The product used
to be easy, simply and user friendly as the way they want to develop the
product at the beginning, but not anymore in its continue "enhancements"
that make the product far beyond average users' need. 10 years ago I have
800 number to call Quicken for free tech support (likely I can talk to
developer), but not anymore now.
"goldfinger" <mjbop@sprintmail.com> wrote in message
news:dJpcf.1391$c_1.345@newsread3.news.pas.earthlink.net...
I've been using Quicken regularly since the early 90's and the program and
customer service have markedly deteriorated over the last 5 years. Intuit
is really an oxymoron now, since the product "enhancements" have only made
things needlessly complex and counterintuitive. For example, something as
easy as entering an investment transaction to sell shares of a money
market fund, placed a "N/A" in the cash amount field and the cash balance
has not been updated. When I call tech support, I reach someone in India
who tells me to uninstall and reinstall the program as the first step,
then he refuses to help me further unless I pay another 24$ charge, even
though this is a continuation of a previous call; he claims there is no
record of the previous call, despite giving him the case number the last
tech gave me. When I ask to speak to the supervisor he puts me in hold
for10 min, then tells me the supervisor is in a meeting and to call back
in an hour. At this point I'm angry and he threatens to document the
call, implying that will somehow affect any future service. I've had
enough of this product and would gladly try another, but the only one that
even comes close is Microsoft Money and it lacks many basic features. Any
other progrms out there?
This newsgroup is for USERS. You need to contact Intuit with suggested
improvements and support problems.
|
Now why would he want to contact tech support if he WEREN'T a user?
And just for the record, the OP is right. Quicken is bloated, confusing
and not even close to intuitive. If it were so easy to use then this
group would be a lot smaller and have a lot less problem posts. I'd
switch too but I'm stuck...at least for now. |
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Steve
Guest
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| Posted:
Thu Nov 10, 2005 5:01 pm Post subject:
Re: quicken 2005 full of bugs - service is awful |
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"Tony" <tc123456_1999@hotmail.com> wrote:
| Quote: | I have been using Quicken since 92 (Quicken DOS version). The product used
to be easy, simply and user friendly as the way they want to develop the
product at the beginning, but not anymore in its continue "enhancements"
that make the product far beyond average users' need. 10 years ago I have
800 number to call Quicken for free tech support (likely I can talk to
developer), but not anymore now.
|
I actually received a written (snail mail) response from Scott Cook to
a tech support question about one of the early DOS versions!
======================
Criminal: A person with predatory instincts
who has not sufficient capital to form a corporation.
....Howard Scott |
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