| Author |
Message |
Erik
Guest
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 Posted:
Fri Nov 04, 2005 5:02 pm Post subject:
Error: Unsupported XML Parser Version |
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After installing CRM 1.2 and its patches the program seems to work OK.
Unforntunantly normal users (without admin-rights on the network) the
web-interface give's an error. This is the situation:
CRM 1.2 installed on server CRM01, TS01 installed as an terminal server.
Normal users logging in by RDP on CRM01 have no problems at all. But when a
normal user logs in by RDP on TS01 and opens http:\\crm01\default.aspx the
next errormessage appairs:
Microsoft CRM Alert:
Unsupported XML Parser Version
Microsoft CRM requires Microsoft XML Parser v3.0 SP2 or later.
You need to upgrade your XML Parser and try again.
Additional Information:
To upgrade your XML Parser, click the link below and follow the onscreen
instructions:
Install Microsoft XML Parser 4.0 SP2
After some research I concluded the follow:
- Microsoft XML Parser 4.0 SP2 is installed on CRM01 and TS01
- Admin-users doesn't have any problems
- When the normal user opens http:\\crm01\loader.aspx on TS01 there is no
problem
- The error seems having to do with the next peace of javascript in the file
http:\\crm01\default.aspx:
// Test for MSXML 3.0 or later
function XmlTest()
{
try
{
return oXmlHttp = new ActiveXObject("Msxml2.XMLHTTP");
}
catch (e)
{
return false;
}
}
I would like to get support on how to solve this problem!
Met vriendelijke groet / With kind regards,
Erik van Dongen
PS: This case is also posted in the Dutch CRM-Thread
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Matt Parks
Guest
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| Posted:
Sat Nov 05, 2005 12:23 am Post subject:
Re: Error: Unsupported XML Parser Version |
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|
Looks like a browser security issue for the user accounts on the TS machine.
They probably can't load the active controls due to security settings. Can
those same users access the app via IE from their desktop?
--
Matt Parks
MVP - Microsoft CRM
"Erik" <Erik@discussions.microsoft.com> wrote in message
news:63293E4D-E66C-4E7E-886B-467F9BEEA561@microsoft.com...
After installing CRM 1.2 and its patches the program seems to work OK.
Unforntunantly normal users (without admin-rights on the network) the
web-interface give's an error. This is the situation:
CRM 1.2 installed on server CRM01, TS01 installed as an terminal server.
Normal users logging in by RDP on CRM01 have no problems at all. But when a
normal user logs in by RDP on TS01 and opens http:\\crm01\default.aspx the
next errormessage appairs:
Microsoft CRM Alert:
Unsupported XML Parser Version
Microsoft CRM requires Microsoft XML Parser v3.0 SP2 or later.
You need to upgrade your XML Parser and try again.
Additional Information:
To upgrade your XML Parser, click the link below and follow the onscreen
instructions:
Install Microsoft XML Parser 4.0 SP2
After some research I concluded the follow:
- Microsoft XML Parser 4.0 SP2 is installed on CRM01 and TS01
- Admin-users doesn't have any problems
- When the normal user opens http:\\crm01\loader.aspx on TS01 there is no
problem
- The error seems having to do with the next peace of javascript in the file
http:\\crm01\default.aspx:
// Test for MSXML 3.0 or later
function XmlTest()
{
try
{
return oXmlHttp = new ActiveXObject("Msxml2.XMLHTTP");
}
catch (e)
{
return false;
}
}
I would like to get support on how to solve this problem!
Met vriendelijke groet / With kind regards,
Erik van Dongen
PS: This case is also posted in the Dutch CRM-Thread |
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Erik
Guest
|
| Posted:
Sat Nov 05, 2005 1:02 am Post subject:
Re: Error: Unsupported XML Parser Version |
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Hi Mark, thanx for your post.
Yes, the app works from the user-desktop, and ALSO on the TS machine, when
using the loader.aspx link. The JavaScript test for determing the version of
the XML-parser in default.aspx seems to give the wrong result.
Erik
"Matt Parks" wrote:
| Quote: | Looks like a browser security issue for the user accounts on the TS machine.
They probably can't load the active controls due to security settings. Can
those same users access the app via IE from their desktop?
--
Matt Parks
MVP - Microsoft CRM
"Erik" <Erik@discussions.microsoft.com> wrote in message
news:63293E4D-E66C-4E7E-886B-467F9BEEA561@microsoft.com...
After installing CRM 1.2 and its patches the program seems to work OK.
Unforntunantly normal users (without admin-rights on the network) the
web-interface give's an error. This is the situation:
CRM 1.2 installed on server CRM01, TS01 installed as an terminal server.
Normal users logging in by RDP on CRM01 have no problems at all. But when a
normal user logs in by RDP on TS01 and opens http:\\crm01\default.aspx the
next errormessage appairs:
Microsoft CRM Alert:
Unsupported XML Parser Version
Microsoft CRM requires Microsoft XML Parser v3.0 SP2 or later.
You need to upgrade your XML Parser and try again.
Additional Information:
To upgrade your XML Parser, click the link below and follow the onscreen
instructions:
Install Microsoft XML Parser 4.0 SP2
After some research I concluded the follow:
- Microsoft XML Parser 4.0 SP2 is installed on CRM01 and TS01
- Admin-users doesn't have any problems
- When the normal user opens http:\\crm01\loader.aspx on TS01 there is no
problem
- The error seems having to do with the next peace of javascript in the file
http:\\crm01\default.aspx:
// Test for MSXML 3.0 or later
function XmlTest()
{
try
{
return oXmlHttp = new ActiveXObject("Msxml2.XMLHTTP");
}
catch (e)
{
return false;
}
}
I would like to get support on how to solve this problem!
Met vriendelijke groet / With kind regards,
Erik van Dongen
PS: This case is also posted in the Dutch CRM-Thread
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Ronald Lemmen
Guest
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| Posted:
Wed Nov 09, 2005 3:48 pm Post subject:
Re: Error: Unsupported XML Parser Version |
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Hi Erik,
I've had this error once as well. Unfortunately there is nothing to find on
the internet regarding this one. Mine did show up when Crystal Reports was
experiencing some troubles. When I had rebuilt the APS database, then the
error was gone. I know it doesn't sound logical, but this might be useful for
you.
Please keep me informed if you find another solution.
Kind regards,
Ronald Lemmen
Avanade Netherlands
"Erik" wrote:
| Quote: | Hi Mark, thanx for your post.
Yes, the app works from the user-desktop, and ALSO on the TS machine, when
using the loader.aspx link. The JavaScript test for determing the version of
the XML-parser in default.aspx seems to give the wrong result.
Erik
"Matt Parks" wrote:
Looks like a browser security issue for the user accounts on the TS machine.
They probably can't load the active controls due to security settings. Can
those same users access the app via IE from their desktop?
--
Matt Parks
MVP - Microsoft CRM
"Erik" <Erik@discussions.microsoft.com> wrote in message
news:63293E4D-E66C-4E7E-886B-467F9BEEA561@microsoft.com...
After installing CRM 1.2 and its patches the program seems to work OK.
Unforntunantly normal users (without admin-rights on the network) the
web-interface give's an error. This is the situation:
CRM 1.2 installed on server CRM01, TS01 installed as an terminal server.
Normal users logging in by RDP on CRM01 have no problems at all. But when a
normal user logs in by RDP on TS01 and opens http:\\crm01\default.aspx the
next errormessage appairs:
Microsoft CRM Alert:
Unsupported XML Parser Version
Microsoft CRM requires Microsoft XML Parser v3.0 SP2 or later.
You need to upgrade your XML Parser and try again.
Additional Information:
To upgrade your XML Parser, click the link below and follow the onscreen
instructions:
Install Microsoft XML Parser 4.0 SP2
After some research I concluded the follow:
- Microsoft XML Parser 4.0 SP2 is installed on CRM01 and TS01
- Admin-users doesn't have any problems
- When the normal user opens http:\\crm01\loader.aspx on TS01 there is no
problem
- The error seems having to do with the next peace of javascript in the file
http:\\crm01\default.aspx:
// Test for MSXML 3.0 or later
function XmlTest()
{
try
{
return oXmlHttp = new ActiveXObject("Msxml2.XMLHTTP");
}
catch (e)
{
return false;
}
}
I would like to get support on how to solve this problem!
Met vriendelijke groet / With kind regards,
Erik van Dongen
PS: This case is also posted in the Dutch CRM-Thread
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Matt Perkins
Guest
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| Posted:
Fri Nov 11, 2005 5:01 pm Post subject:
Re: Error: Unsupported XML Parser Version |
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| I am experiencing this problem too. Any help would be appreciated. |
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Devin
Guest
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