Personal Finance

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Several months ago while trying to put in an invoice for a new
customer, Quicken refused to let me save the invoice because it said
that the address given was different than what was already recorded
(illogical, since customer not in address book to begin with). I tried
the "UPDATE" address book option, but it would continually give me the
same error message when I went to save the invoice. Trying the other
option available when that message comes up, I tried to create an
alternative entry for the person. Same message.

Since then I;ve tried everything I can think of to troubleshoot the
problem. I can create new invoices for old clients but not for any new
ones. I can create invoices for the new clients and print them from
the screen, but since I can't save them, it's useless for tracking and
audit purposes.

I have exported the customer list and examined it for anything that
looked odd and can't find anything. I have entered the new customer
from the address book first before invoicing them, and although the
address comes up correctly, it still won't save the invoice.

I have validated the file with no obvious errors. I have very a small
address book and even smaller number of customers. Has anyone ever
encounterd this oddity or have any suggestions for what else I can try
to eliminate or work around it?

jo

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