| Author |
Message |
Fred
Guest
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 Posted:
Thu Sep 16, 2004 6:26 pm Post subject:
Opinion on MS CRM |
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Hi,
i'm willing to implement a CRM solution and i would like
to know MS CRM weaknesses and valuable features. If
someone could help me i would appreciate very much.
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Antoine
Guest
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Georges Khoury
Guest
|
| Posted:
Fri Sep 17, 2004 12:05 am Post subject:
Re: Opinion on MS CRM |
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Hi Fred,
In quick words, the software is in its first version (not quite stable).
There is some problem with the MS CRM Email (GUID attached to the subject).
There is no appointement sharing. MS CRM requires lots of prequesties
software (Active Directory in Native Mode (XP and above), SQL Server and MS
Exchange for emailing. There is also some problem that will be solved in 2.0
like activity customization and Interobject relationships. You can not set
up security on certain fields of a MS CRM object; You can either see or not
see the whole object. It is also impossible to have a user member of more
than one sales territory. There is no activity pop up reminders in MS CRM
Web Clients. MS CRM does not allow the capability to detect MS CRM Objects
that have file attachements. You can not add a unlimited number of fields
due to a SQL Server limitations. MS CRM is per nominative user so each MS
CRM user requires a unique license. It is hard in MS CRM to enforce Cross
Selling since you cannot have an advanced find on orders relating customers
and products. It is also hard to link competitor to account. You can only
link competitor to opportunities. MS CRM will only integrate with Great
Plains 8.0 beginning December 2004
As for the advantages,
MS CRM is extremely user friendly (The user will easily learn how to use
it). MS CRM is a web application. MS CRM may be very easily custimized. MS
CRM is a new product built under .NET so advanced custimization and
integration is very powerful compared to other CRM Systems that have old
software architectures and may not be customized. Hence, you will be able to
customize detailed, specific and needed requirements through the SDK.
Microsoft Support is remarkable concerning MS CRM. You can always excpet a
reply or a phone call for MS Support in the same day you requested help. MS
CRM is an extremely dynamic product (Because of MS). You can expect new
features in Version 2.0 (Activity Management and Interrelationship objects)
and customer portal in Version 3.0.
In sumarry, consider MS CRM if you are Microsoft oriented in your IT
Infrastructure and never pursue a MS CRM adventure without having a
dedicated partner that is commited to delivery and support. If those two
prerequistes are found, installing MS CRM will certainly be the right and
lucrative action to do.
Regards,
"Antoine" <mfns15@dsl-spam.pipex.com> wrote in message
news:10kja4unmtdkf5a@corp.supernews.com...
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Sean Fullerton
Guest
|
| Posted:
Mon Sep 20, 2004 11:26 pm Post subject:
Re: Opinion on MS CRM |
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(Active Directory in Native Mode (XP and above),
Native mode ONLY means there are NO NT 4 BDC's in the domain. That is all it
means, period.
"Georges Khoury" <georgesk@netways.com> wrote in message
news:OMSfbgCnEHA.952@TK2MSFTNGP10.phx.gbl...
| Quote: | Hi Fred,
In quick words, the software is in its first version (not quite stable).
There is some problem with the MS CRM Email (GUID attached to the
subject).
There is no appointement sharing. MS CRM requires lots of prequesties
software (Active Directory in Native Mode (XP and above), SQL Server and
MS
Exchange for emailing. There is also some problem that will be solved in
2.0
like activity customization and Interobject relationships. You can not set
up security on certain fields of a MS CRM object; You can either see or
not
see the whole object. It is also impossible to have a user member of more
than one sales territory. There is no activity pop up reminders in MS CRM
Web Clients. MS CRM does not allow the capability to detect MS CRM Objects
that have file attachements. You can not add a unlimited number of fields
due to a SQL Server limitations. MS CRM is per nominative user so each MS
CRM user requires a unique license. It is hard in MS CRM to enforce Cross
Selling since you cannot have an advanced find on orders relating
customers
and products. It is also hard to link competitor to account. You can only
link competitor to opportunities. MS CRM will only integrate with Great
Plains 8.0 beginning December 2004
As for the advantages,
MS CRM is extremely user friendly (The user will easily learn how to use
it). MS CRM is a web application. MS CRM may be very easily custimized. MS
CRM is a new product built under .NET so advanced custimization and
integration is very powerful compared to other CRM Systems that have old
software architectures and may not be customized. Hence, you will be able
to
customize detailed, specific and needed requirements through the SDK.
Microsoft Support is remarkable concerning MS CRM. You can always excpet a
reply or a phone call for MS Support in the same day you requested help.
MS
CRM is an extremely dynamic product (Because of MS). You can expect new
features in Version 2.0 (Activity Management and Interrelationship
objects)
and customer portal in Version 3.0.
In sumarry, consider MS CRM if you are Microsoft oriented in your IT
Infrastructure and never pursue a MS CRM adventure without having a
dedicated partner that is commited to delivery and support. If those two
prerequistes are found, installing MS CRM will certainly be the right and
lucrative action to do.
Regards,
"Antoine" <mfns15@dsl-spam.pipex.com> wrote in message
news:10kja4unmtdkf5a@corp.supernews.com...
Why not take at the details on CRM for yourself
http://www.microsoft.com/businessSolutions/Microsoft%20Customer%20Relationship%20Management/default.mspx
Also take a look at the review of CRM in Internet works for Autumn (note
you
can do free trial subscription).
http://iwks.com/magazine/
"Fred" <anonymous@discussions.microsoft.com> wrote in message
news:23f201c49bf9$3959e090$a601280a@phx.gbl...
Hi,
i'm willing to implement a CRM solution and i would like
to know MS CRM weaknesses and valuable features. If
someone could help me i would appreciate very much.
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