Personal Finance

dscrap · Guest

I have read several post concerning an issue with Money 2006 and manually
downloading the QFX file from a bank or credit card company. This seems to
be a bug in the new version of the software.

Accounts that are updated from within Money 2006 seem not to be effected.
The problem is when I manually download a QFX file from my local bank (no its
not just a citibank problem) on the accounts page I see "Transactions to be
read: #". If I go to the account register page for that account, I see
"Items to review: (#)". The bank balance at the top of the register is
correct, but the local balance at the bottom of the register is incorrect and
reflects the total minus the imported items. The imported items to be read
do not show up in the register and can not be accepted, reconciled, etc.

I spent 2 hours on the phone with tech support and tried everything that I
have seen in the other posts and then some... I still have not been able to
resolve the issue. MS does have a KB article on the matter, but it too gives
no solution to the problem.

http://support.microsoft.com/kb/829143 (full article at the bottom)

I upgraded from Money 2005 to Money 2006 Deluxe. As you will see even
starting from a fresh data file does nothing.

Here is what I tried:
-clearing temp internet files
-clearing windows temp files
-re-exported the QFX file from my bank
-money data file repair, quick, then standard, then quick again (as
suggested by tech support)
-uninstalled Money 2006 and rebooted twice
-disabled firewall and antivirus
-reinstalled Money 2006 and made a brand new blank data file
-again exported the QFX file from my bank, still has same problem in the
account register
-repaired the file again with no change
-fresh install on my laptop (second machine) with anivirus disabled
-exported the QFX file again
-SURPRISE, the same problem on a totally different machine

To everyone here with the same issue, MS needs to confirm the issue as a bug
and make a fix for it. Trying all the suggested solutions from this
newsgroup, the MS knowledgebase, and MS tech support does not fix the issue.

In a rush to get out the newest build of the Money software, 2006, they put
out a bug ridden version. Personally, I purchased the software basically
free after rebates, so I am out no real dollars, minus tax of course. It's
doubtful that I will be able to return the software since it has been opened.
I would most likely receive an exchange for the same thing.

Personally, I do not really see any big advantage in using the 2006 version
and the 2005 version I already had. There were a few new sounds, but I feel
that the software update was mainly to more closely integrate the software it
Microsoft's MSN Money portal. And of course to send you more junk...

Here's what's new in version 2006 from the Money Website: notice the
improved account and transaction matching part...LOL, they are joking right!!

Money just got even better.
Whether you are looking for a fast, simple overview of how your money is
spent, or seeking powerful tools to help you manage every aspect of your
finances, Money 2006 Premium has new and improved features that put all of
your accounts in one convenient location.
Your budget, your way: It’s simple to track spending in categories you want
to watch closely—like dining out, entertainment or clothing. Spending
thermometers show you at a glance exactly how much you’ve spent and when
you’re getting close to budget limits. And, now you can track as many
favorite categories as you want!

Better bill management: Money 2006 Premium helps you stay on top of
upcoming and paid bills. And now you can pay multiple bills from multiple
accounts all at once, making payment even easier.

Included FREE! $249 value*: Complimentary financial services for Money 2006
Premium purchasers include: free credit report and one year of credit
monitoring from Experian; Deduction Pro software from H&R Block; capital
gains tax help from GainsKeeper; Moonjar® Moneybox, to teach your children
about money; and a special offer on checks and forms from Deluxe®.

View and track Exchange Traded Funds: With Money 2006 Premium you can view
and track your investments in Exchange Traded Funds.

Stay on top of your investments. Automated price quotes keep your portfolio
calculations up to date and make sure ROI calculations are current.

Improved account and transaction matching. Now Money 2006 Premium makes it
even easier to keep accounts up to date.

Improved Backups: Updated backup options allow you to back up your Money
file to CD or DVD.

Getting started is easy

Whether you are upgrading, switching from Quicken® or using Money for the
first time, getting started is easy. Money can automatically download your
account information, update your existing Money file, or convert Quicken
information so you can get started managing your finances easily.

And finally the knowledge base article:
http://support.microsoft.com/kb/829143

How to troubleshoot problems with downloaded statements in Money
View products that this article applies to.
Article ID : 829143
Last Review : July 4, 2005
Revision : 9.0
On This Page
SYMPTOMS
CAUSE
RESOLUTION
Method 1: Repair the Money file
Method 2: Empty the Temporary Internet Files folder
Method 3: Delete the old statement and download a new copy of the
statement
Method 4: Verify the Microsoft Internet Explorer settings
Method 5: Verify the file associations
Method 6: Remove and reinstall Money
MORE INFORMATION
APPLIES TO

SYMPTOMS
When you try to download a statement from your financial institution by
using one of the programs that is listed in the "Applies To" section, you may
experience one of the following symptoms: • You receive the following error
message:
This action is only valid for products that are currently installed.
• After you download online statements from your financial institution,
Microsoft Money indicates that there are statements to be read. However, you
may not be able to view the downloaded transactions in the account register.
The transactions are not visible in the account register.
• The download process appears to work correctly, but the statement does not
open.

Note You do not receive an error message, and the Web site does not stop
responding.
• You are prompted for a program to open the downloaded file.

Back to the top

CAUSE
This behavior occurs if any one of the following conditions is true: • The
size of temporary Internet files is over the Amount of disk to use setting in
Microsoft Internet Explorer.
• A damaged file exists in the Temporary Internet files folder.
• The statement was not downloaded correctly.
• Your Money file is damaged.
• The file type of the downloaded file is not associated with Money.

Back to the top

RESOLUTION
To resolve this behavior, use the following methods in the order that they
appear in.
Back to the top

Method 1: Repair the Money file
For more information about how to repair damage to the Money data file,
click the following article number to view the article in the Microsoft
Knowledge Base:
182608 (http://support.microsoft.com/kb/182608/) How to diagnose and repair
damage in a Money data file
Verify that the downloaded transactions are listed as you expect in bold
text in the account register. If this method does not resolve the issue, go
to the next method.
Back to the top

Method 2: Empty the Temporary Internet Files folder
Note Because there are several versions of Microsoft Windows, the following
steps may be different on your computer. If they are, see your product
documentation to complete these steps. 1. Click Start, and then click Control
Panel.
2. Click Network and Internet Connections, and then click Internet Options.
3. In the Temporary Internet files pane, click Delete Files.

When you are prompted to confirm the deletion, click OK.
4. Click OK to close the Internet Options dialog box, and then quit Control
Panel.
5. Start Money.
If this method does not resolve the issue, go to the next method.
Back to the top

Method 3: Delete the old statement and download a new copy of the statement
1. Start Money.
2. Open the Accounts List list. To do this, follow these steps: a. In
Microsoft Money 2005 and later versions, click Account List on the Money Home
page.
b. In Microsoft Money 2002 through Microsoft Money 2004, click Accounts &
Bills, and then click Account List.

3. Right-click Transactions to Read, and then click Delete Statement.
4. When you are prompted to continue deleting the statements, click OK.
5. Connect to the Web site for your financial institution, and then download
the new statement.

Note The procedure to download a statement from a Web site may vary. For
more information about how to download a statement, visit your financial
institution's Web site.
If this method does not resolve this issue, go to the next method.
Back to the top

Method 4: Verify the Microsoft Internet Explorer settings
Note Because there are several versions of Microsoft Windows, the following
steps may be different on your computer. If they are, see your product
documentation to complete these steps. 1. Click Start, and then click Control
Panel.
2. Click Network and Internet Connections, and then click Internet Options.
3. On the Advanced tab in the Security section, click to clear the Do not
save encrypted pages to disk check box.
4. Click OK to close the Internet Options dialog box, and then quit Control
Panel.
5. Start Money.
If this method does not resolve this issue, go to the next method.
Back to the top

Method 5: Verify the file associations
1. Click Start, and then click Control Panel.
2. Double click Folder Options.
3. On the File Types tab in the Registered file types list, click OFC in the
Extensions column
4. Click Delete, and when you are prompted to confirm deleting the file,
click Yes.
5. Repeat steps 3 and 4 for the file extensions QIF and OFX.
6. Click Close.
7. Download the file from your financial institution, select Microsoft Money
when prompted for a program with which to open the file, click to select the
Always use this program to open this file check box, and then click OK.
If this method does not resolve the issue, go to the next method.
Back to the top

Method 6: Remove and reinstall Money
For more information about how to remove and reinstall Microsoft Money,
click the following article numbers to view the articles in the Microsoft
Knowledge Base:
895866 (http://support.microsoft.com/kb/895866/) How to remove and reinstall
Microsoft Money
280303 (http://support.microsoft.com/kb/280303/) Money 2001: How to
completely uninstall Microsoft Money 2001

Note If you are running any antivirus programs, temporarily disable them
when you install Money.
Back to the top

MORE INFORMATION
If these methods do not resolve the issue, the issue may still be with the
Money data file.

For more information about how to run a deeper level of repair on the Money
data file, click the following article numbers to view the articles in the
Microsoft Knowledge Base:
902466 (http://support.microsoft.com/kb/902466/) How to use the Microsoft
Money Standard File Repair utility

Cal Learner-- MVP · Guest

In microsoft.public.money, dscrap wrote:

dscrap · Guest

"Cal Learner-- MVP" wrote:

Dick Watson · Guest

That may be so, but REPEATING IT HERE ENDLESSLY won't make it happen.

"dscrap" <dscrap@discussions.microsoft.com> wrote in message
news:F6357465-D42E-4EC1-886B-2BD49D6CCC90@microsoft.com...

Dick Watson · Guest

And let me emphasize: if you really want to REPORT A BUG and ***maybe*** get
Microsoft to care and ***even more maybe*** to get them to issue a fix
before M08 or M09, your only even decent hope is TO OPEN A SUPPORT CASE
DIRECTLY WITH MICROSOFT. SHOUTING here will do very little if anything to
achieve these ends. Open a support case by following the yellow click road
from http://support.microsoft.com. There you can click on "Select a product
to view your assisted support options".

Support costs Microsoft real Money. Causing them to spend this real money is
one of the only ways to get their attention.

"dscrap" <dscrap@discussions.microsoft.com> wrote in message
news:2CCA4906-EB56-4A20-A50E-3ED3E8F6C4BD@microsoft.com...

dscrap · Guest

I do realize this is a public forum. By reiterating what is already stated
in the original post only makes the thread long and drowned out. The thread
was meant to inform people that there is indeed a BUG in the software and
that they are not the only ones experiencing this problem. It also shows all
of the suggested fixes and from both other posts in this forum and from MS
themselves. So now I will state it once more….

THERE IS A BUG IN THE SOFTWARE THAT NEEDS TO BE ADDRESSED BY MICROSOFT.
MICROSOFT NEEDS TO ISSUE A FIX FOR THE SOFTWARE THAT CAN BE DOWNLOADED AND
INSTALLED.

"Mark Horn" wrote:

Mark · Guest

Have you looked in the OFX file itself?
It's possible that the OFX file is incompleted (or not correct based upon
the OFX specs)
One possibility is that the transactions do not have unique Transaction IDs
Especially if the same behavior occurs in a new file.

-Mark

"dscrap" <dscrap@discussions.microsoft.com> wrote in message
news:2CCA4906-EB56-4A20-A50E-3ED3E8F6C4BD@microsoft.com...

Cal Learner-- MVP · Guest

In microsoft.public.money, dscrap wrote:

dscrap · Guest

No problem. In the post it stated that there is a bug... I would think that
means that I don't need help and that there was a BUG...

Thanks

"Cal Learner-- MVP" wrote:

Mark Horn · Guest

On 2005-08-31, dscrap <dscrap@discussions.microsoft.com> wrote:

Mark Horn · Guest

On 2005-08-31, dscrap <dscrap@discussions.microsoft.com> wrote:

dscrap · Guest

A support case has already been opened with Microsoft concerning the issue.
When I originally saw the issue, I came here first and other online sources
to try and find a solution. I saw multiple posts here and elsewhere all
being similar. Someone posts the problem and someone else says hey try this
and this and this...

I just wanted to infor others that ther is a bug in the software and that
all of the posted solutions to try do not work. I don't want to debate
anything with anyone. Just wanted to prvent others from wasting a lot of
time trying all of the suggested solutions only to endup with the conclusion
that they do not work. Thus, the only thing left would be that there is a
bug in the software.

And yes to Mark's question. The OFX file is fine and in the proper format.
I even tried to manually download a OFX file from one of my credit cards, and
that too had the same error.

"Dick Watson" wrote:

Mark · Guest

I don't remember, did you mention which financial instituition this OFX file
is from?
It seems to be more likely a problem with the OFX file/format than with
Money, otherwise there would be a much larger number of users complaining.
If you are willing to share that OFX file (clean it up to remove account
numbers, and change payee names and amounts, if you wish), the others can
take a look at it to see if they can identify what may be wrong with the OFX
file.
Microsoft also has an ofx analyzer, that "may" identify the problem at the
bottom of the FI Tools page:
http://www.microsoft.com/money/fi/tools.mspx

-Mark

"dscrap" <dscrap@discussions.microsoft.com> wrote in message
news:6D1B66EE-5100-4C4F-80F4-E5006C1D3535@microsoft.com...

Art McClinton · Guest

Thanks Mark. I had noticed that page when I was search for something
else but had not bookmarked it. I have help several of my Financial
Institutions (FI) figure out what they were doing wrong. I agree with
you that dscrap appears to only want to vent while we are interested in
trying to help him. I have not had a bad OFX file for two versions on
Money and it has always been the FI's problem. i still manually download
from several FI's and I know that if MS had a problem on their side of
the interface it would break so many FI's that we and they would hear
about it immediately.

Art McClinton

Mark wrote:

dscrap · Guest

Still no solution from MS or my bank... Here is a copy of the OFX file with
account #'s x'ed out. There are a few transactions, not many in the OFX
file, it is primarily my internet account and funds are regularly transfered
out.

I downloaded the OFX analyzer and the file has passed... Not sure what else
to do. Its is becoming a real pain to enter in all the transactions
manually. Any ideas?

Thanks!

OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:NONE

<OFX>
<SIGNONMSGSRSV1>
<SONRS>
<STATUS>
<CODE>0
<SEVERITY>INFO
</STATUS>
<DTSERVER>20051028120000[0:GMT]
<LANGUAGE>ENG
<FI>
<ORG>National Bank
<FID>xxxxxxxxx
</FI>
</SONRS>
</SIGNONMSGSRSV1>
<BANKMSGSRSV1>
<STMTTRNRS>
<TRNUID>0
<STATUS>
<CODE>0
<SEVERITY>INFO
</STATUS>
<STMTRS>
<CURDEF>USD
<BANKACCTFROM>
<BANKID>xxxxxxxxx
<ACCTID>xxxxxxx
<ACCTTYPE>CHECKING
</BANKACCTFROM>
<BANKTRANLIST>
<DTSTART>20051001120000[0:GMT]
<DTEND>20051028120000[0:GMT]
<STMTTRN>
<TRNTYPE>DEBIT
<DTPOSTED>20051018120000[0:GMT]
<TRNAMT>-3.56
<FITID>xxxxxxxxxx
<SIC>000000
<NAME>"PC Banking/Acct Txfr"
<MEMO>"PC Banking/Acct Txfr"
</STMTTRN>
<STMTTRN>
<TRNTYPE>CREDIT
<DTPOSTED>20051018120000[0:GMT]
<TRNAMT>1134.75
<FITID>xxxxxxxxxx
<SIC>000000
<NAME>"DEPOSIT"
<MEMO>"DEPOSIT"
</STMTTRN>
<STMTTRN>
<TRNTYPE>CREDIT
<DTPOSTED>20051019120000[0:GMT]
<TRNAMT>1881.40
<FITID>xxxxxxxxxx
<SIC>000000
<NAME>"DEPOSIT"
<MEMO>"DEPOSIT"
</STMTTRN>
<STMTTRN>
<TRNTYPE>DEBIT
<DTPOSTED>20051020120000[0:GMT]
<TRNAMT>-1134.75
<FITID>xxxxxxxxxx
<SIC>000000
<NAME>"PC Banking/Acct Txfr"
<MEMO>"PC Banking/Acct Txfr"
</STMTTRN>
<STMTTRN>
<TRNTYPE>DEBIT
<DTPOSTED>20051021120000[0:GMT]
<TRNAMT>-1881.40
<FITID>xxxxxxxxxx
<SIC>000000
<NAME>"PC Banking/Acct Txfr"
<MEMO>"PC Banking/Acct Txfr"
</STMTTRN>
</BANKTRANLIST>
<LEDGERBAL>
<BALAMT>100.00
<DTASOF>20051027120000[0:GMT]
</LEDGERBAL>
<AVAILBAL>
<BALAMT>100.00
<DTASOF>20051027120000[0:GMT]
</AVAILBAL>
</STMTRS>
</STMTTRNRS>
</BANKMSGSRSV1>
</OFX>

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