Personal Finance

Tiger · Guest

Everytime I open Money 2005 it asks me to Open, Save, Cancle box pops up. I
have added it to my Trusted sites and Intranet and made the changes in IE to
allow it to quit asking me. It seems to do it every page I click. Its
getting annoying, any answers?

Cal Learner-- MVP · Guest

If you click Save, what name is suggested? If you save the file and
view the file with Notepad or some other application, what does it
look like?

Tiger · Guest

ok the suggested fil name is "MNY29C.surfplace." When I open it in Notepad,
it shows computer giberush.

Glyn Simpson, MVP · Guest

Money uses IE intensively to operate - firstly I would check that your IE
settings are set to default. If you want to change them away from the
default, check money each time, because something might be causing this in
those changes. Secondly, if you have somethign which blocks protocol
handlers (I think the beta Anti-spyware tool can do this), make sure the
money:// protocol isn't blocked.

--
Glyn Simpson, Microsoft MVP - Money
http://money.mvps.org

Check http://support.microsoft.com/default.aspx?scid=fh;EN-GB;mny or
http://money.mvps.org/faq for UK tips and fixes for MS Money. To send
Microsoft your product wishes see http://money.mvps.org/wishes.aspx

I do not respond to any unsolicited email regarding Money

Tiger · Guest

Ok I tried everything that you suggested. I clicked Default button on
everything in IE and tried, no luck. I check setting in MS Money and no
luck. I do not have a Anti-Spyware software but Norton 2005 thats running
constantly and I even messed with that and no luck. Appreciate the help.

Cal Learner-- MVP · Guest

Does everything include

resetting IE6:Tools->InternetOptions->Security->LocalInternet?

.... or clearing
IE6:Tools->InternetOptions->DoNotSaveEncryptedPagesToDisk or even
resetting the whole IE6:Tools->InternetOptions?

Tiger · Guest

Yes, I went to every tab and if it had a default button I clicked it, to
include items within the tabes. Since I also went thru and clicked default
on everything, my updates aren't working anymore, keeps saying update
unseccessful.

sedmunds · Guest

I am having the same problem. Did you ever get it cleared up?

Tiger · Guest

nope still doing it

sedmunds · Guest

Are you running Windows XP?

Tiger · Guest

I am running Windows XP Pro SP2.

sedmunds · Guest

FYI, this is what I got from Microsoft support:

I apologize for the inconvenience you are experiencing. Please be assured
that I will work closely with you on this issue. Recently, we have received
similar feedback from other customers pertaining to this issue. After
gathering the relevant information, we forwarded the issue to our Product
Group
for further investigation. Based on our Product Group's feedback, the issue
may occur when some critical registry keys for Money were somehow corrupt.

I understand that you have tried to remove and reinstall Money 2005.
However, the issue still persists. At this point, I suggest we check this
issue in a new profile of Windows XP to check if the issue is related to
specific system account:

For Windows XP Home and Windows XP Pro not in domain
===========================================
1. Click Start, and then click Control Panel.
2. Click switch to a Classic View in left panel.
3. Double-click User Accounts.
4. Click Create a new account, click Next and type the name.
5. Choose account type as Computer administrator.
6. Click Create Account.
7. Log off and log on with the new account.

For Windows XP Pro in domain
=======================
1. Click Start, and then click Control Panel.
2. Click switch to a Classic View in left panel.
3. Double-click Administrative Tools, and then double-click Computer
Management.
4. Click Local Users and Groups in left panel.
5. Right-click Users in right panel, and then click New User.
6. In User name, type the name as you wish; in Password, you can set as your
need.
7. Click Create.
8. Click Groups, right-click administrators, and then click Properties.
9. Click Add, type the account name you created and click OK.
10. Log off and log onto Windows XP with this new account.

In the meantime, this issue can also be related to the third party programs.
Thus, I suggest we check this issue in Clean Boot mode so that we can
eliminate the conflicts of the third party programs:

Clean Boot Windows XP
=====================
1. Click Start, and then click Run.
2. In the Open box, type "msconfig" (without the quotation marks), and then
click OK.
3. On the Startup tab, click Disable All.
4. On the Services tab, check the box before "Hide All Microsoft Services"
and then click Disable All.
5. Click OK. When you are prompted to restart the computer, do so.
A dialog box will appear indicating that some changes have been applied to
Windows Configurations. Please mark the check box and then cancel this dialog
box.
6. Please check if the issue persists in Clean Boot mode.

Note: To restore the computer to use a Normal Startup, click Normal Startup
on the General tab in the System Configuration Utility, click OK, and then
restart the computer.

For more information about Windows XP Clean Boot, please refer to the
following Knowledge Base article:

310353.KB.EN-US How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;EN-US;310353

However, if the issue persists after performing the steps above, I will
provide further detailed suggestions on how to manually make corrections to
the relevant register keys when I receive your feedback. In addition, we can
perform a System Restore to roll the system back to the previous point which
Money 2005 can work properly.

************

I got it working without the message boxes when I changed profiles, but not
when doing a clean boot.

Matt · Guest

I had the same problem and creating new user account solve my problem with
surfplace file too.
Thanks for your info and help.

martin

smilepak · Joined: 28 Feb 2006 Posts: 4

anyone figured out a solution to this w/o having to create a new profile?

It seems to affect MS Money 2006 as well.

smilepak · Joined: 28 Feb 2006 Posts: 4

I FINALLY FIGURED IT OUT AND FIXED THE PROBLEM!!!!!!!!

#$#@ed@#er#@ed@#d#@d#@d$#r#@#@ed#d#

Go to

HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Restrictions\

Delete the registry key "AlwaysPromptWhenDownload"

Apparently that was added by one of the IE patch!!! ARGH!!!

---
www.knguyentu.com
www.smilepak.com

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